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Guide

Managing Your Orders

View purchase history, download invoices, and track payment status.

1

Access your orders

Click on your profile icon in the top right → Select "Orders" or "Purchase History". Or go to Student Dashboard → "My Orders". You'll see a list of all your course purchases.

Screenshot

Navigation menu with Orders option

2

View order list

The orders page shows: order number, date, course name, amount paid, payment method, and order status (Completed, Pending, Failed). Orders appear newest first.

Screenshot

Orders list showing multiple purchases

3

Check order details

Click on any order to see full details including: itemized list of courses, subtotal, taxes, discounts applied, final total, and transaction ID. This is your proof of purchase.

Screenshot

Order detail page with full breakdown

4

Download invoice

On the order detail page, click "Download Invoice" button. You'll get a PDF invoice with your purchase details, perfect for expense reports or record-keeping.

Screenshot

Download Invoice button and sample PDF

5

Track payment status

Order status shows: "Completed" (payment successful, course access granted), "Pending" (payment processing), or "Failed" (payment declined - retry needed). Contact support if status doesn't update.

Screenshot

Order status badges and explanations

6

Request refund (if applicable)

If you're unsatisfied within the refund period (usually 7-30 days), click "Request Refund" on the order. Fill out the refund form explaining your reason. Refunds are processed per platform policy.

Screenshot

Request Refund button and form

7

View enrolled courses from orders

Each completed order shows the courses you purchased. Click "Go to Course" to directly access the course content and start learning. All your purchases are also in "My Courses".

Screenshot

Order with Go to Course buttons

Need more help?

Our support team is here to assist you with any questions.