Help centre

Live Session Usage and Billing

Understand how live session minutes are calculated and billed.

  1. 01

    Access usage dashboard

    From Educator Dashboard, go to "Live Sessions" → "Usage & Billing". See your current period usage, remaining minutes, and billing history.

    Access usage dashboard
  2. 02

    Understand participant minutes

    Billing is based on participant minutes: number of participants × session duration. A 60-minute session with 10 attendees = 600 participant minutes.

    Understand participant minutes
  3. 03

    View session breakdown

    Each educator gets free participant minutes monthly. The usage bar shows how much you've used. Stay within limits for no charges, or upgrade for more capacity.

    View session breakdown
  4. 04

    Upgrade your plan

    Click on any session to see detailed usage: start/end times, peak attendees, total participant minutes, and cost. Identify which sessions use the most resources.

    Upgrade your plan
  5. 05

    Manage costs

    Tips to optimize: limit session duration, cap attendees for smaller cohorts, use recordings for replay instead of repeat live sessions. Consider subscription plans for heavy usage.

    Manage costs
  6. 06

    Upgrade your plan

    If you regularly exceed limits, click "Upgrade Plan" to get more participant minutes at better rates. Compare plans to find the best fit for your teaching volume.

    Upgrade your plan

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